Connect to the database failed

Latest updated: Jan 03,2024

Solution 1: Search for "Services" in the bottom left corner of the computer. Check if the status of "MySQL" and "NEWARE BTS Services(R3)" is "Running." If the status is not "Running," you can right-click on it after selecting it and choose "Start."

Solution 2: Upgrade the software to the latest version.

Solution 3: To repair the database, please contact customer support for assistance.

· Related FAQ

Jul 28,2023

Control Unit cannot start

Please check the 220V power supply and ensure that the 12V power output is normal. If both are normal but the control unit still cannot start, it needs to be sent back to the factory for repair.

Jul 28,2023

Computer hard drive damage resulted in data being unable to be accessed

After saving the data, please replace the computer hard drive as soon as possible.
Note: If the computer hard drive is full, data will not be updated, and you need to clear processes occupying memory.

Nov 14,2023

Cannot log in after installing the software

Solution 1: Check hardware connections.Ensure that the Ethernet cables between the Control unit, Tester, and switch are securely connected.

Sep 15,2023

Set computer IP

Open "Control Panel," click "Network and Internet." Access "Network and Sharing Center," and click "Change adapter settings."

Aug 14,2023

Change in conrtol unit number

If you observe a change in the conrtol unit number during testing, it might indicate a program error, and you should contact the after-sales department.

Aug 02,2023

The device automatically disconnects and then automatically reconnects

Check if the network connection between the computer, switch, and the device is normal.

September 26,2022

Boston, Massachusetts

The 2022 MRS Fall Meeting

The 2022 MRS Fall Meeting will be held November 27 – December 2, 2022, in Boston, Massachusetts, at the Hynes Convention Center and adjacent Sheraton Boston Hotel, and then December 6 – 8 in a virtual format.

November 28,2023

London, United Kingdom

EV SHOW London

EXHIBITION INFORMATIONThe EV SHOW London, an exhibition featuring top global brands of high-quality new energy electric vehicles, will be held from November 28 to 30, 2023 at the ExCel Exhibition Cent

October 29,2023

Ho Chi Minh City, Vietnam

International conference on Advanced Li-Batteries for Automobile Application

Over the past decade, the electric vehicle industry has flourished due to market demand for "green" cars, zero emissions, and a fast yet quiet driving experience.The international conference on Advanced Lithium Batteries for Automobile Applications (ABAA) was initiated in 2008 with the aim of promoting global R&D on advanced electric vehicles, facilitating discussions and communication on scientific experiments, and fostering global cooperation.

March 25,2024

Phuket·Thailand

International Conference on Materials for Green Future

March 17,2024

New Orleans·United States

ACS Meeting and Expos 2024

Schedule OverviewIndustry Recommended Program

October 08,2023

Gothenburg, Sweden

244th ECS Meeting

ECS is pleased to return to Europe for our first biannual meeting there in over 10 years! Gothenburg, the second largest city in Sweden, has held the #1 ranking on the Global Destination Sustainabilit