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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Check if the network connection between the computer, switch, and the device is normal.
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The database connection failure can be resolved through the following solutions.
To modify the sampling frequency of the Control Unit, you first need to obtain the Control Unit's IP address.
After saving the data, please replace the computer hard drive as soon as possible. Note: If the computer hard drive is full, data will not be updated, and you need to clear processes occupying memory.
If you observe a change in the conrtol unit number during testing, it might indicate a program error, and you should contact the after-sales department.
Solution 1: Check hardware connections.Ensure that the Ethernet cables between the Control unit, Tester, and switch are securely connected.
The default mapping mode for the client is 1*8, which can be changed to the main channel default mapping 1*16 in the BTS software.
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