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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1: Clean the dust from the temperature chamber's cooling fan.
Solution 2: It may be necessary to replace the heating tube. Further confirmation by a technician is required.
(Please contact the after-sales department for assistance.)
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Solution 1: The interference may be caused by electrostatic conduction between temperature line probes. Please redo the insulation treatment and wrap the temperature probes with insulating tape to solve the issue. Solution 2: It may be necessary to replace the power cord.
When there are anomalies in pulse data or SIM data, you can adjust the sampling frequency of the control unit to synchronize it with the tester's frequency.
During battery performance testing, if abnormal capacity is detected, whether it's unusually high or low, you can address it by considering the following solutions.
Solution 1: Check if it's caused by fixture abnormalities and replace the fixture.
If there are random data anomalies, first check if the fixture is causing the issue.
Solution 1: In order to ensure the normal export of curves, users need to install Excel version 2010 or higher.
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