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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1: Check the process settings (voltage and current upper and lower limits) to ensure they are reasonable.
Solution 2: The equipment needs to be recalibrated.
(Please contact the after-sales department for assistance.)
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The recording time, also known as relative time exported in reports, is the execution time of the Control Unit steps. Absolute time is the same as computer time, continuously running, including stops, pauses, protections, etc.
Issue Description: In the data download interface, the progress bar shows a successful 100% download. Upon checking the NDAdata folder, the downloaded NDA data is present. However, double-clicking to open the data results in no response. Additionally, multiple BTSDA processes are found running when checking the task manager.
Scenario Description: When performing a rate test with the BTS software, data may be superimposed on two adjacent loops of a rate transition.
Solution 1: The interference may be caused by electrostatic conduction between temperature line probes. Please redo the insulation treatment and wrap the temperature probes with insulating tape to solve the issue. Solution 2: It may be necessary to replace the power cord.
Scenario Description: Some users test computer and data processing computer are separate, there may be a big difference between the data opened by the two computers. The following programs can be troubleshooting and processing.
Open the installation directory of BTS8.0 software (as shown in the figure) and create a desktop shortcut for the BTSDAEx software.
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