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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
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Clean the condenser dust and reseal the passage. Add temperature display in the step setting interface.
During battery performance testing, if abnormal capacity is detected, whether it's unusually high or low, you can address it by considering the following solutions.
Issue Description: In the data download interface, the progress bar shows a successful 100% download. Upon checking the NDAdata folder, the downloaded NDA data is present. However, double-clicking to open the data results in no response. Additionally, multiple BTSDA processes are found running when checking the task manager.
Solution 1: Check the process settings (voltage and current upper and lower limits) to ensure they are reasonable. Solution 2: The equipment needs to be recalibrated.
Solution 1: The device does not come with a negative power supply and should not be discharged to 0V or discharged with constant current at low voltage. Check if the settings are incorrect. Solution 2: Check if the device version and client version are the same. Steps to view the client version: Open the BTS8.0 software, right-click and select "View Channel Information" → you can see "Server Version" and "Client Version".
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