Steps cannot be saved

Latest updated: Dec 16,2023 Abnormal step

You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.

· Related FAQ

Jul 28,2023

Power outage caused box number confusion

Modify the equipment box number through the calibration software or box number modification software. It is not recommended to perform this operation on your own. Please contact the after-sales department for assistance.

Jul 28,2023

Software interface displays garbled characters

After uninstalling the software, reinstall it. If the problem still persists, please contact the after-sales department for assistance.

Jul 28,2023

Large voltage & current fluctuations

Solution 1: Check if the fixture has poor contact, readjust or replace the fixture as needed.
Solution 2: Re-calibrate the equipment. For calibration, please contact the after-sales department to resolve.

Jul 28,2023

The channel indicator light status is inconsistent with the test status

It may be necessary to replace the accessories. We recommend contacting the after-sales department to purchase the necessary accessories and replace them yourself.

Sep 25,2023

Data cannot be accessed after a power outage

Check computer memory and terminate memory-consuming processes.

Oct 30,2023

Software installation is not successful (unable to open)

Check if the computer configuration meets the requirements.

July 03,2024

Bangkok·Thailand

ASEAN Sustainble Energy Week

ENERGY STORAGE ASIA 2024, featured prominently at ASEAN SUSTAINABLE ENERGY WEEK, will serve as a hub for cutting-edge energy storage technologies from leading brands worldwide. It offers a unique opportunity for industry professionals to connect with high-quality suppliers, catering to the energy sector, and even the electric vehicle industry. This show is set to be a pivotal platform for industry players to explore new opportunities and collaborations in the dynamic energy landscape.

May 15,2024

Birmingham·United Kingdom

Battery Cells & System Expo 2024

About the ShowBattery Cells & Systems Expo will bring together automotive manufacturers, electric utilities, battery system integrators, cell manufacturers and the entire manufacturing supply chain.

ABAA-12 (Advanced Lithium Batteries for Automotive Applications)

October 11,2019

Ulm, Germany

ABAA-12 (Advanced Lithium Batteries for Automotive Applications)

ABAA 12 - International Conference on Advanced Lithium Batteries for Automobile Applications 12 was held in Ulm, Germany from 06 to 09 October 2019.

March 17,2024

New Orleans·United States

ACS Meeting and Expos 2024

Schedule OverviewIndustry Recommended Program

October 08,2023

Gothenburg, Sweden

244th ECS Meeting

ECS is pleased to return to Europe for our first biannual meeting there in over 10 years! Gothenburg, the second largest city in Sweden, has held the #1 ranking on the Global Destination Sustainabilit

October 29,2023

Ho Chi Minh City, Vietnam

International conference on Advanced Li-Batteries for Automobile Application

Over the past decade, the electric vehicle industry has flourished due to market demand for "green" cars, zero emissions, and a fast yet quiet driving experience.The international conference on Advanced Lithium Batteries for Automobile Applications (ABAA) was initiated in 2008 with the aim of promoting global R&D on advanced electric vehicles, facilitating discussions and communication on scientific experiments, and fostering global cooperation.