Software interface displays garbled characters

You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.

Check if the negative power supply is working properly. Devices without a negative power supply will have lower current as the voltage decreases (devices with 6A or above have a negative power supply). Verify if the displayed and set voltage and current values are consistent.

The software server is not running. Restart the server.

Solution 1: End the channel status before power-off, and then restart the channel.
Solution 2: It may be caused by database damage, and a script is needed to repair the database. Please contact the after-sales department for database repair.

Modify the equipment box number through the calibration software or box number modification software. It is not recommended to perform this operation on your own. Please contact the after-sales department for assistance.

Solution 1: Check whether the network cable/ethernet port connection is poor.
Solution 2: Power off for 20 minutes, then restart the device and computer.