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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1: Check if the fixture has poor contact.
Solution 2: If the equipment tests battery capacity decay rapidly, check the equipment accuracy and test chamber performance.
Solution 3: Upgrade the control unit program. Upgrading the control unit may have risks, please contact the after-sales department for assistance.
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After uninstalling the software, reinstall it. If the problem still persists, please contact the after-sales department for assistance.
Select BTSDAEx for the saved data opening method and update the BTSDA software to the latest version.
Backup failure could be due to various reasons. It's recommended to perform the following solutions.
You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.
Open the "System Settings" interface of the BTS client, and in the "Data Download" section, check if there is an option for "Export Auxiliary Channel Data." If the issue persists, it may be a bug. Please provide feedback to the after-sales team for resolution.
First, check the physical connections of the equipment (network cable, fixture, flight plug and etc.). If the inability to start/stop is caused by communication issues, then restart the equipment.
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