Discharge cannot reach full capacity

Latest updated: Dec 19, 2023

Check if the negative power supply is working properly. Devices without a negative power supply will have lower current as the voltage decreases (devices with 6A or above have a negative power supply). Verify if the displayed and set voltage and current values are consistent.
Please provide the above information to the after-sales department and contact them for further assistance.

· Related FAQ

Jul 28, 2023

Large voltage & current fluctuations

Solution 1: Check if the fixture has poor contact, readjust or replace the fixture as needed.
Solution 2: Re-calibrate the equipment. For calibration, please contact the after-sales department to resolve.

Jul 28, 2023

Software font display abnormality

You can try upgrading the software to resolve the issue. If the problem persists, it may be a programming error.

Aug 24, 2023

Voltage and current cannot reach set value

Solution 1: Current Setting Too Low - Please check if the set current is too low and has gone below the minimum range of the device.

Jul 28, 2023

Channels not displayed after power failure

Solution 1: End the channel status before power-off, and then restart the channel.
Solution 2: It may be caused by database damage, and a script is needed to repair the database. Please contact the after-sales department for database repair.

Aug 24, 2023

Backup failure and repeated backup

Backup failure could be due to various reasons. It's recommended to perform the following solutions.

Jul 28, 2023

Abnormal status indicator

Regarding the accessory issue, we suggest purchasing the required components and then, under the guidance of the after-sales department, you can replace them yourself. Please note that the specific steps for replacement may vary depending on the different devices.

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