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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1：Check if the process step settings are correct. Then inspect the fixture for any damage.
Solution 2：Verify if the displayed current and voltage values match the set values. If not, please contact the after-sales department.
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You can try upgrading the software to resolve the issue. If the problem persists, it may be a programming error.
When the work step Settings appear gray and cannot be edited, refer to the following solutions.
You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.
Note: Only one channel can be move at a time. The moving channel must be in the working state, and the moved channel must be in the completed state. This function supports only BTS8.0 or later versions.
Modify the equipment box number through the calibration software or box number modification software. It is not recommended to perform this operation on your own. Please contact the after-sales department for assistance.
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