Unable to perform cycle testing

Latest updated: Dec 18, 2023

Check if the process step settings are correct. If it is confirmed that the inability to test is not caused by process step setting issues, please contact the after-sales department for assistance.

· Related FAQ

Jul 28, 2023

Channels cannot be started/stopped

First, check the physical connections of the equipment (network cable, fixture, flight plug and etc.).
If the inability to start/stop is caused by communication issues, then restart the equipment.

Jul 28, 2023

Step cannot be invoked

You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.

Jul 28, 2023

Unable to start/continue after power outage

After power on, if the channels cannot start, it may be due to the device not being connected or the database mapping table being damaged.
Solution 1: Check the physical connection status of the device. First, check if the host computer has detected the lower computer. Once detected, the lower computer indicator light will be lit. Then, verify if a user has logged in.
Solution 2: Database repair is required. Use the script tool for database repair. Please contact the after-sales department for assistance with database repair.

Sep 25, 2023

Data cannot be accessed after a power outage

Check computer memory and terminate memory-consuming processes.

Jul 28, 2023

Abnormal status indicator

Regarding the accessory issue, we suggest purchasing the required components and then, under the guidance of the after-sales department, you can replace them yourself. Please note that the specific steps for replacement may vary depending on the different devices.

Jul 28, 2023

Steps cannot be saved

March 06, 2024

Seoul, Korea

Inter Battery 2024

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Bangkok·Thailand

ASEAN Sustainble Energy Week

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Novi, Michigan, US

The Battery Show North America 2019

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May 26, 2024

San Francisco·United States

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24th International Conferrence on Solid State Ionics-NEWARE

July 15, 2024

London·United Kingdom

24th International Conferrence on Solid State Ionics

SolidState ionics is the fundamental underpinning science behind many of the electrochemical technologies needed to achieve net zero, such as fuelcells, electrolysers to produce green hydrogen, Li and sodium batteries for transport and grid storage.The focus of this conference will be how to promote basic research, materials discovery and materials processing for application in the electrochemical devices urgently needed to achieve the green energy transition. We will also focus on the ……

International Battery Materials Association2024-NEWARE

September 08, 2024

Saint Mary's University·Canada

IBA2024

Nova Scotia has a growing battery technology cluster comprised of academic researchers at Dalhousie University and innovative industry players that are actively involved in the development of advanced battery technology. The IBA 2024 Annual Meeting in Halifax, NS, will be an ideal opportunity to link your organization with world-wide renowned battery researchers in a new center for battery R&D and to discuss exciting ideas in fundamental battery materials research and practical applications.