Abnormal auxiliary channel sampling

When the battery stops automatically during the set-aside process, it's possible that it's restricted by protection conditions. Modifying the protection conditions should resolve the issue.

Restart the control unit (restart the device), wait until the control unit screen is completely off, and then turn it on again.

Check computer memory and terminate memory-consuming processes.

Check the computer's running memory, end processes occupying memory, and ensure that the memory usage rate does not exceed 90%. After disabling the firewall and antivirus software, restart the software. If the issue persists, then reinstall the software. Before reinstalling, please uninstall or disable the firewall and antivirus software.

You can try upgrading the software to resolve the issue. If the problem persists, it may be a programming error.

Solution 1: Check if the network cable and port are well connected. Solution 2: Restart the host computer, change the boot sequence (start the lower computer before the host computer), and then remap.
Remapping correction plan: If the mapping is incorrect while the channel is in the running state and cannot be reset, first pause the channel, save the data, then right-click and select "Clear Flag," enter "Mapping Settings," right-click and select "Undo Current Channel," then remap the channel and save the mapping.
Solution 3: Modify the equipment box number through calibration software/box number modification software (please contact after-sales support to resolve the issue).