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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Restart the control unit (restart the device), wait until the control unit screen is completely off, and then turn it on again.
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When the work step Settings appear gray and cannot be edited, refer to the following solutions.
Solution 1: End the channel status before power-off, and then restart the channel. Solution 2: It may be caused by database damage, and a script is needed to repair the database. Please contact the after-sales department for database repair.
Check the data and verify if the displayed current and voltage values match the set values.
It may be caused by incorrect initial step settings or poor battery contact. Please check if the initial step settings are correct and ensure that the fixture has good contact with the battery.
It may be caused by a software program error. Please contact the after-sales department for assistance.
Solution 1: Check if the fixture has poor contact, readjust or replace the fixture as needed. Solution 2: Re-calibrate the equipment. For calibration, please contact the after-sales department to resolve.
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