Data cannot be saved

Latest updated: Dec 16, 2023

Solution 1: If the control unit program is abnormally stuck, upgrade the control unit program (upgrading the control unit may have risks, it is recommended to contact the after-sales department for assistance).

Solution 2: Delete unnecessary backup tasks, modify backup settings, clean up disk space, or replace (add) new hard drives.

· Related FAQ

Jul 28, 2023

Charging does not switch/Process step cannot switch/Abnormal switching

Solution 1：Check if the process step settings are correct. Then inspect the fixture for any damage.
Solution 2：Verify if the displayed current and voltage values match the set values. If not, please contact the after-sales department.

Jul 28, 2023

Discharge cannot reach full capacity

Check if the negative power supply is working properly. Devices without a negative power supply will have lower current as the voltage decreases (devices with 6A or above have a negative power supply). Verify if the displayed and set voltage and current values are consistent.

Jul 28, 2023

Unable to perform cycle testing

Check if the process step settings are correct. If it is confirmed that the inability to test is not caused by process step setting issues, please contact the after-sales department for assistance.

Aug 24, 2023

Automatic stop when rest

When the battery stops automatically during the set-aside process, it's possible that it's restricted by protection conditions. Modifying the protection conditions should resolve the issue.

Jul 28, 2023

Abnormal auxiliary channel sampling

We recommend sending it back for factory repair.

Jul 28, 2023

Channels cannot be started/stopped

First, check the physical connections of the equipment (network cable, fixture, flight plug and etc.).
If the inability to start/stop is caused by communication issues, then restart the equipment.

July 03, 2024

Bangkok·Thailand

ASEAN Sustainble Energy Week

ENERGY STORAGE ASIA 2024, featured prominently at ASEAN SUSTAINABLE ENERGY WEEK, will serve as a hub for cutting-edge energy storage technologies from leading brands worldwide. It offers a unique opportunity for industry professionals to connect with high-quality suppliers, catering to the energy sector, and even the electric vehicle industry. This show is set to be a pivotal platform for industry players to explore new opportunities and collaborations in the dynamic energy landscape.

17th Asian Conference on Solid State Ionics Opens,12th - 15th September 2022

September 12, 2022

Nagoya, Japan

17th Asian Conference on Solid State Ionics Opens,12th - 15th September 2022

The 17th Asian Conference on Solid State Ionics (ACSSI) opens on 12th - 15th September, 2022 in Nagoya, Japan.

May 15, 2024

Birmingham·United Kingdom

Battery Cells & System Expo 2024

About the ShowBattery Cells & Systems Expo will bring together automotive manufacturers, electric utilities, battery system integrators, cell manufacturers and the entire manufacturing supply chain.

March 13, 2024

Florida·United States

41th International Battery Seminar&Exhibition

2024 Partial Speakers2024 Partial Attendee List PreviewEXHIBIT AND POSTER SCHEDULE

November 28, 2023

London, United Kingdom

EV SHOW London

EXHIBITION INFORMATIONThe EV SHOW London, an exhibition featuring top global brands of high-quality new energy electric vehicles, will be held from November 28 to 30, 2023 at the ExCel Exhibition Cent

June 28, 2023

Birmingham, UK

2023 Batteries & Technology Applications Show in Birmingham, UK on June 28th

Batteries UK Birmingham is an international exhibition for the electric vehicle industry, dedicated to improving battery performance, cost and safety for manufacturers, users and the entire supply cha