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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Check the Ethernet cable and Ethernet port for good contact, shut down the device for 20 minutes, restart the device, and restart the computer.
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The steps saved using a higher version of the software cannot be launched on an older version. It is recommended to update the software version. For example, process step files saved in BTS8.1 cannot be launched in BTS8.0.
Regarding the accessory issue, we suggest purchasing the required components and then, under the guidance of the after-sales department, you can replace them yourself. Please note that the specific steps for replacement may vary depending on the different devices.
Select BTSDAEx for the saved data opening method and update the BTSDA software to the latest version.
Note: Only one channel can be move at a time. The moving channel must be in the working state, and the moved channel must be in the completed state. This function supports only BTS8.0 or later versions.
Solution 1: Check if the set voltage and current match the displayed voltage and current. Solution 2: Verify the accuracy of the equipment. (If there is a discrepancy, calibration service may be required. Please contact the after-sales department for resolution).
Solution 1. Check if the fixture has poor contact. Solution 2. If the equipment tests battery capacity decay rapidly, check the equipment accuracy and test chamber performance. Solution 3. Upgrade the control unit program. Upgrading the control unit may have risks, please contact the after-sales department for assistance.
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