Unable to log in after a power outage

Latest updated: Sep 25,2023 Abnormality caused by power failure

Solution 1: The software server is not running. Restart the server. Search for "Services" in the bottom left corner of the computer. Check if the status of "MySQL" and "NEWARE BTS Services(R3)" is "Running." If not, select them, right-click, and choose "Start".

Solution 2: Log in to the antivirus software, locate the quarantine/recovery area, restore the files, and then restart the computer.

Solution 3: If unable to log in to BTS, it may be due to damage to the database user table. To repair the database, please contact customer support for assistance.

· Related FAQ

Jul 28,2023

Channels cannot be stopped on the software interface

Restart the control unit (restart the device), wait until the control unit screen is completely off, and then turn it on again.

Jul 28,2023

Channels not displayed after power failure

Solution 1: End the channel status before power-off, and then restart the channel.
Solution 2: It may be caused by database damage, and a script is needed to repair the database. Please contact the after-sales department for database repair.

Jul 28,2023

Prompt: No NDA data

Check the computer's running memory, it should not exceed 90%. Clean up the computer's disk space. Pause the test first, then save the data separately. Manually delete historical data, it is recommended to delete data older than six months. Add a new hard drive to the computer and retest.

Jul 28,2023

Battery swelling during testing

Check the data and verify if the displayed current and voltage values match the set values.

Jul 28,2023

Abnormal status indicator

Regarding the accessory issue, we suggest purchasing the required components and then, under the guidance of the after-sales department, you can replace them yourself. Please note that the specific steps for replacement may vary depending on the different devices.

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